Delivery Policy

General Guidelines

  1. Order Processing Time:

    • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
    • You will receive an email confirmation with your order details and tracking information once the order is shipped.

  2. Shipping Partners:

    • We partner with reliable carriers, such as USPS, UPS, FedEx, or DHL, depending on the product and destination.

  3. Shipping Destinations:

    • We deliver to all 50 states within the USA, including Alaska, Hawaii, and APO/FPO addresses.
    • Currently, we do not offer delivery to PO boxes.

Shipping Options & Delivery Times

  1. Standard Shipping:

    • Estimated Delivery Time: 7–15 business days.
    • Cost: Free for orders over $[insert amount]; otherwise, a flat rate of $[insert amount] applies.

  2. Expedited Shipping (if applicable):

    • Estimated Delivery Time: 5–7 business days.
    • Cost: $[insert amount] (varies based on product and location).

  3. Express Shipping (if available):

    • Estimated Delivery Time: 2–5 business days.
    • Cost: $[insert amount].

  4. Delivery Delays:

    • Delivery times may vary due to factors beyond our control, such as weather, carrier delays, or high shipping volumes during holidays.

Tracking Your Order

  1. Tracking Updates:

    • Once your order ships, you will receive an email with a tracking number and a link to track your package.

  2. Lost or Delayed Packages:

    • If your package has not arrived within 5 business days after the estimated delivery date, please contact our support team for assistance.

Undeliverable Packages

  1. Incorrect Address:

    • If an incorrect or incomplete address is provided at checkout, the customer will be responsible for any additional shipping costs to reship the package.

  2. Failed Delivery Attempts:

    • If a package is returned to us due to failed delivery attempts, you may need to cover the cost of reshipping.

Damaged or Missing Items

  1. Damaged Packages:

    • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage for a replacement or refund.

  2. Missing Items:

    • In some cases, your order may arrive in multiple shipments. If an item is missing, check your email for additional tracking numbers or contact us for clarification.

Delivery to Alaska, Hawaii, and Remote Areas

  1. Delivery to Alaska, Hawaii, or remote areas may require 2–3 additional business days and may incur additional shipping fees.

Customs & Duties

  • Since your orders are fulfilled by US-based suppliers or shipped directly to the US, customers are not expected to pay customs or import duties.

Contact Us

For any questions or concerns about delivery, please reach out to us:

  • Email: [Insert email address]
  • Phone: [Insert phone number]
  • Live Chat: [Insert link]