Exchanges and Returns Policy

General Guidelines

  1. Eligibility for Returns/Exchanges:

    • Items are eligible for return or exchange within 30 days of delivery.
    • The product must be unused, in its original packaging, and in the same condition as received.

  2. Non-Returnable Items:

    • Items marked as “Final Sale.”
    • Personalized or custom-made products.
    • Perishable goods (e.g., food, flowers).
    • Intimate or hygiene items (e.g., undergarments, swimwear).

  3. Condition for Returns:

    • Items with manufacturing defects or damaged in transit are eligible for replacement or refund.
    • Items damaged due to misuse or wear and tear will not qualify for returns.

Return Process

  1. Submit a Return Request:

    • Contact us at [insert email or link] with your order number and a clear description of the issue (attach photos if necessary).

  2. Approval and Instructions:

    • If your return is approved, you will receive detailed instructions on where and how to ship the item.

  3. Shipping Costs:

    • For defective or incorrect items, we cover return shipping costs.
    • For all other returns, the customer is responsible for shipping fees.

Exchange Process

  1. Eligibility for Exchanges:

    • Exchanges are only available for items of the same type (e.g., size or color changes).
    • If the desired item is unavailable, we will issue a store credit or refund.

  2. Process Steps:

    • Initiate the exchange request through our [Contact Page/Email/Customer Support].
    • Ship the original item to the designated address.
    • Upon receipt and inspection, we will ship the replacement item.

Refund Policy

  1. Refund Types:

    • Refunds are issued to the original payment method.
    • Alternatively, customers may opt for store credit.

  2. Refund Timelines:

    • Refunds are processed within 7–10 business days of receiving and inspecting the returned item.

  3. Partial Refunds:

    • If the item is not returned in its original condition, the refund may be reduced to account for the diminished value.

Additional Notes

  • Delivery Delays: If your order is delayed due to circumstances beyond our control (e.g., customs processing or carrier issues), we kindly ask for your patience.
  • Lost Packages: If your package does not arrive, please contact us within 15 days of the expected delivery date.

Contact Us

For questions or to initiate a return or exchange, contact us via:

  • Email: [your email address]
  • Phone: [your phone number]
  • Customer Support: [insert live chat link or support portal]